CoSupport AI is truly pioneering the customer support AI experience with their hyper-advanced fully autonomous AIs. The platform counteracts hallucinatory responses with a no hallucination policy through content-restricted training. That framework ensures that its AI agents work accurately and reliably while delivering explainable outcomes.
The need for effective, supportive systems has never been more urgent. It easily plugs into current workflows, allowing organizations to provide high-quality customer service at a fraction of the operational costs.
Fully integrated into leading support ecosystems—Zendesk, Freshdesk, Zoho Desk, Intercom and Salesforce—this breakthrough AI platform has proven itself. In fact, CoSupport AI has helped its clients lead the industry with an over 95% reduction in time-to-resolution for support requests. Now, they enjoy a 60–80% faster resolution time! The AI learns to develop context and operate independently. This close alignment with human teams optimizes productivity across the board and maximizes customer satisfaction.
Unmatched Autonomy and Efficiency
CoSupport AI harnesses the latest technology to supercharge its AI agent. This intelligent new system is able to address around 90% of customer queries without the need for a human agent. The system doesn’t shuffle routine support tickets very well. These are things like tracking an order, resetting a password, changing an account, or asking about a subscription. This degree of autonomy alleviates the burden on human support teams. It ensures that all clients receive quick, thorough feedback to their questions.
The platform’s full-stack capabilities are designed with the needs of modern support teams in mind, keeping operations streamlined and focused on their most critical challenges. By training its agents directly on each business’s unique content, including documentation, past tickets, knowledge bases, and product FAQs, CoSupport AI equips its agents to deliver accurate and contextually relevant responses.
CoSupport AI continues to develop features and maximize its effectiveness. It recently added multilingual translation that makes it even more valuable for companies with a global footprint. Further expanding user experience and operational oversight, the system adds expanded workflow triggers along with advanced reporting modules.
Integration with Major Platforms
CoSupport AI is unique because it seamlessly integrates with industry-leading support platforms. Organizations can start reaping the benefits of its capabilities with no engineering time needed. The platform integrates natively with leading support tools such as Zendesk, Freshdesk, Zoho Desk, Intercom and Salesforce and more – even custom APIs through ConnectWise.
This powerful strategic integration provides businesses with a single hub for all their performance metrics and a more efficient hub for all their support processes. With CoSupport AI’s Control Desk and Analytics features, you can gain real-time visibility into performance across multiple channels. Such insight is invaluable for organizations large and small that are looking to optimize their customer support strategies and improve service delivery.
CoSupport AI to meet the needs of rapidly-scaling startups & mature, enterprise-level organizations. This strategy makes it an invaluable solution to the customer support industry. Its user roles span a wide range of functions including support, operations, HR, IT, and sales, demonstrating its adaptability across different industries.
Compliance and Security Standards
In an age where data security is paramount, CoSupport AI prioritizes compliance and security by operating on a GDPR-compliant infrastructure. The platform is in complete adherence with ISO 27001 security standards. This promise means that enterprises can use the AI’s powerful capabilities safe in the knowledge that their sensitive information is secure.
As you might expect, this emphasis on security has benefited CoSupport AI’s implementation across a variety of industries—from ecommerce to SaaS, logistics to fintech. Its applications are not limited to external customer interactions; HR and operations teams leverage the platform to automate internal FAQ workflows and onboarding processes. This versatility is a testament to CoSupport AI’s ability to truly disrupt not only customer support communication, but communication happening internally within organizations as well.
