Without a doubt the hottest phone in the world right now is the new iPhone 17 Pro. Reports are emerging of possible durability problems that are putting a damper on things. Users and critics alike have lamented the device’s damaged units. That last piece has them particularly concerned over the camera plateau and the MagSafe cutout. While Apple is quick to promote the device’s innovative features, worries about its long-term resilience remain. This has generated a significant counter-response now termed “Scratchgate.”
Reports of Scuffed Units
According to several anecdotal reports, some of the newly released iPhone 17 Pro units exhibit noticeable scuff marks. This problem gets especially bad in those demo models you see at Apple Stores and authorized retailers. These sassy units have caused a lot of concern from buyers who are used to premium quality workmanship from Apple. Perhaps most strikingly, Bloomberg observed on launch day that most of the showcased devices were already showing signs of wear.
Even with these serious issues, it’s important to note the difference between these demo units and actual in-world use. Demo models are subject to constant handling by countless potential customers, which may not accurately represent how a personal device would fare over time. In reality, several users have indicated that their iPhone 17 Pro devices are still flawless, case-free.
Durability Testing and Consumer Feedback
JerryRigEverything put the iPhone 17 Pro through their durability test. They found that the second-generation Pixel is scratch-resistant on the entirety of its body and camera lens. Through the course of user testing, dangers were revealed along the deadly-keen-perimeter. Yet these communities are disproportionately more vulnerable and at risk of being damaged than their counterparts. Ceramic Shield 2 technology, first deployed on the iPhone 14 Pro, was brought to enhance scratch resistance on the front screen. This new innovation addresses past issues expressed by customers of older models.
Durability tests prove that no matter the conditions, the iPhone 17 series is up to the task. The critics have identified some glaring weaknesses that threaten to undercut Apple’s hard-earned reputation for producing long-lasting products. It appears that users have experienced similar occurrences on the new iPhone 16. Many are left wondering whether Apple has a lurking design sin that’s become a design philosophy.
Apple’s Response and Clarifications
In response to the backlash, Apple has clarified that the durability issues observed do not reflect the overall performance of the iPhone 17 Pro. The company explained that scuffed demo units could lead to premature alarm. These units are woefully inadequate to predict exactly how specific phones will hold up in real world use. Apple’s representatives reiterate that their testing indicates the iPhone 17 Pro series is designed to withstand typical wear and tear effectively.
Meanwhile, the iPhone 17 Pro has a much more exciting external design, featuring a completely redesigned aluminum frame. An Apple logo that’s been rotated 90 degrees maximizes form and art. These updates delight developers, but they come with the burden of obligation. Beyond the consumption of materials, Apple should adopt greater quality control so these durability issues don’t overshadow their innovative progress.
