On Wednesday, Air Canada took a step further by expanding its reimbursement policy. Under this new policy, travelers whose flights are canceled receive additional assistance. The airline’s updated policies will reimburse travelers for essential expenses due to the unexpected flight cancellations. This includes costs associated with their hotel stay, meals, transpo, and other related expenses.
The cancellation waiver applies to flights cancelled by the airline. This policy applies to flight originally scheduled to depart August 15 through August 23, 2025. Air Canada realizes the undue hardship and frustration passengers experience when they are disrupted from their flights. The airline said it is working to fix the rebooking process for those impacted.
Passengers who booked and/or rebooked their own travel as a result of cancellations will feel the positive impact of this revised policy. Thanks to the updated guidelines, eligible travelers can request reimbursement for costs incurred due to the cancellation. With this decision, Air Canada has taken an important step towards addressing the cost that has unnecessarily fallen on travelers in situations outside their control.
The announcement was made by Air Canada on August 23, 2025, at 2:14 PM, with the information subsequently updated at 2:28 PM on the same day. This very rapid communication highlights the airline’s commitment to making this a reality. Most importantly, it keeps customers informed about their rights and options when traveling gets disrupted.
If you are caught in this scenario, we encourage you to read through NASTO’s reimbursement policy carefully. Most importantly, make sure you have any documentation for your costs available. American Airlines advises passengers whose travel has been impacted to file their claims as early as possible so they can be handled quickly.
